> ## Documentation Index
> Fetch the complete documentation index at: https://docs.memoryo.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# Support and Availability

> Operational support expectations for MemoryOS without overpromising a formal SLA.

Last updated: July 24, 2026

MemoryOS aims to provide dependable API and dashboard service. This page describes support expectations. It is not a formal SLA and does not provide service credits unless a signed enterprise agreement says otherwise.

## Support Channels

Primary support: [support@memoryo.dev](mailto:support@memoryo.dev)

For urgent production incidents, include `Production incident` in the subject line and provide workspace name, affected endpoint, request IDs, timestamps, and impact.

## Availability Approach

MemoryOS is designed around health checks, background job queues, retryable extraction jobs, dead-letter visibility, rate limits, quota controls, provenance, audit logs, and dashboard monitoring.

## Maintenance

Maintenance may be performed to deploy fixes, update dependencies, migrate data, or improve reliability. When practical, we will avoid disruptive changes and communicate material production-impacting maintenance.

## Incident Handling

For confirmed incidents, MemoryOS may investigate logs, job queues, infrastructure health, third-party dependencies, and affected tenant requests. We may provide status updates where appropriate.

## Enterprise Terms

Enterprise customers may request a separate written agreement covering support response targets, availability commitments, data processing, security review, and escalation contacts.